How long will it take before I receive my order?
Delivery will normally take 5 business days after dispatch.
Please note that some items that are bigger or heavier than normal get dispatched by a specialized courier, delivery times for these items are 4 to 8 business days and the shipping company will contact you by phone to make a delivery appointment.
When you order multiple items within one order, it is possible the delivery dates differ. The same goes for products that are shipped in multiple parcels.
You will receive an automatically generated e-mail confirming your order has shipped. It will include the courier and / or tracking information.
Do you ship to islands or remote parts of the country?
Due to courier restrictions, we can only offer shipping for the UK Mainland and (Northern) Ireland. Islands (including but not limited to the Channel Islands, Hebrides, Northern Isles and Isle of Man) and the Upper Highlands are therefore excluded from delivery.
What are your delivery and return costs?
Delivery is always free within the UK.
Returns are also free of charge as long as you use our return instructions and our dedicated carrier.
What happens when I am not at home for delivery?
Someone has to sign for delivery but it doesn’t always have to be you. It might happen that the shipping company asks your neighbor to sign for the parcel(s) and leaves it there.
If not, they will leave a card with information on where your parcel(s) is/are and what you should do next.
Usually if you aren’t there the second or third delivery attempt, they store it within their depot.
This allows you a few days to pick it up before it is shipped back to us.