Privacy & Cookie Policy

The safety of your personal data

H4homedirect respects the privacy of its customers, business relations and users of its site. We make sure that any personal data H4homedirect has obtained, is protected and treated confidentially.

Collection and use or personal data

Customer Account:
To be able to place orders in the site, to participate in auctions and to leave reviews, you need an account. To create an account you need to fill in the following (personal) information:

First and last name
E-mail address
Password

The data mentioned above is used for the following purposes:

To create and manage your account
To counteract fraud, abuse and/or improper use of your account
To show the products you have ordered in your account
To optimise claims and to keep track of contact history concerning Web Shop orders and products offered by third parties
The data is saved at least as long as you have an account with H4homedirect.

Orders:

Checkout – Delivery & Billing Address

Through your account, you can place orders for products on offer in the Site. As a part of the ordering process, you will need to provide us with additional information besides the information needed to create an account. This pertains to the delivery address:

  • Name
  • E-mail address
  • Delivery address
  • Phone number
  • Billing address
  • Company name (if applicable)
  • VAT number (if applicable)
  • Payment method

This data is used, amongst other things, for the following purposes:

  • To keep you informed about the status of your orders
  • To complete the order/agreement, amongst other things the delivery and so-called after-sales obligations.
  • Billing
  • To improve our service
  • To handle questions and complaints
  • To personalise marketing activities
  • To be shown on the invoice
  • To contact you concerning the finalisation of the order, billing or delivery
  • To be able to receive payment and to optimise the checkout process
  • To prevent fraud and hacking
  • The selected method of payment and your IP-address are forwarded to our payment provider.

Wish list

You can create your own Wish List in our site. If you add products to your Wish List while logged out they will remain on the list for 30 days.

Amongst other things, the following information is gathered regardless of whether you are logged in or out:

IP address
Surfing behaviour
If you add products to your Wish List while logged in you can always find them under Wish List in My Account.

This data is gathered for marketing purposes so that H4homedirect can remember your Wish List when you return to the site.

Customer Service

If you have questions or complaints about a product you purchased from us via the site you can e-mail us. You can find the contact information in the site. It is also possible to use our online contact form on the site. If you use the online form, we will ask for (at least) the following (personal) information:

First and last name
E-mail address
The message

The above mentioned data is used for handling your query.

Processing of personal data outside the EU

We work together with third parties such as Google and Facebook. This means that the data can be stored on servers outside of Europe. Different legislations concerning personal data apply there. These third parties adhere to the Privacy Shield Principles and are affiliated with the Privacy Shield Program of the American ministry of trade. Businesses affiliated with this principle and program are considered businesses that adhere to the European security standard for personal data.

Storage Period

H4homedirect does not store your information longer than necessary for the purposes your information is used for, unless the data has to be stored longer due to legal requirements (such as a retention obligation). How long certain data is stored depends on the nature of the data and the purposes for which it is processed. The storage period can therefore differ per purpose.

Security

H4homedirect takes measures to sufficiently protect your personal data. To achieve this, we use means that fit our activities, the nature and size of our company, and the sort of data we process. We do this to prevent unauthorized access to, adjustment, disclosure or loss of personal data.

We expect that you also contribute to the safekeeping of your personal data by keeping your login details (e-mail address and password) secret. Never share your login details with anyone and treat them with care.

Access and improvement of your data

You can always access your own data, and adjust it if needed, by logging into your account.

If you don’t have an account, you can request any personal data about you that vidaXL has. If the data is incorrect, you can ask H4homedirect to adjust it. Such a request concerning personal data can be sent via e-mail or through our complaints form to our customer service.

Right to object

You can object to the use of your personal data free of charge. Your objection to the use of your personal data can be directed to our customer service via email or in writing. Within four weeks you will receive an answer from H4homedirect.

If you object to the use of your data for direct marketing purposes, H4homedirect will stop using your data for these purposes. You will no longer receive commercial emails – such as newsletters – from H4homedirect.

Privacy and Cookie statement from third parties

This Privacy and Cookie statement is not applicable to third party sites that are linked to the site. Besides that the Privacy and Cookie Statement is also not applicable to data collected by companies such as Google. You can adjust your preferences yourself in your Google account. Consult their privacy policy for this.

H4homedirect can in no way be held accountable or responsible for the way in which third parties and companies deal with your (personal) data. H4homedirect always advises that your read the Privacy and Cookie Statements on the relevant sites and from the relevant companies.

Use of Cookies

What are Cookies

As with many sites, H4homedirect uses cookies and files similar to cookies and technologies such as “web beacons” (hereafter: “Cookies”).

A Cookie is a small text file that is sent with the site page via your browser, it is then saved on a hard drive of your computer, phone or tablet.

Cookies are for example used to save passwords and personal settings, so that you don’t have to fill those in the next time you visit the Web Shop.

Below it will be explained how the site uses Cookies, where the Cookies come from and why they are used. For the optimization of our own ads and those from third parties the following data, amongst others, is collected:

Purchased products
Viewed products
Order value
How did the customer get on the site
Below, we will describe how Cookies can be rejected and removed.

Functional Cookies

H4homedirect uses Cookies, such as Google Analytics to remember your chosen settings and entered data during your visit to our site. These Cookies make browsing our site easier because certain data does not have to be re-entered every time.

In addition, H4homedirect can use Cookies that are necessary to make the site function well, even when you visit the site on your mobile phone or tablet.

Google Adwords & Analytics Remarketing

H4homedirect uses Google Adwords & Analytics remarketing services to show ads on third party sites (including Google) to previous visitors of H4homedirect. This can mean that we, for example, show ads to a visitor that has not completed their order, or has just completed their order. The ads can be text- or display ads within the Google Display Network.

All collected data is used in accordance with the Privacy and Cookie Statement from H4homedirect and Google’s privacy policy. You can set your ad preferences via the Google Ad Preference page.

Social Media Cookies

On the site, you can use (for example) social media buttons from Facebook, YouTube, Twitter, Pinterest and Google+.

As soon as you visit a page on the site that has social media buttons, your browser connects to the relevant social media provider. Through this, the provider obtains information about the pages on the site you visited with your IP-address.

If you are logged in to Facebook, YouTube, Twitter, Pinterest or Google+ during your visit to the site, your visit can be linked to your account. If you use the buttons, by clicking the Facebook ‘Like’-symbol for example, then the relevant information is sent to and saved by the relevant provider via your browser.

The purpose and scope of the data collected through social media buttons, as well as further processing, the further use and the duration of the storage, are exclusively determined by the providers of the buttons. You can read more about this in the privacy policies of the relevant providers.

Accepting and Declining Cookies

You can accept or decline Cookies by adjusting your browser settings. Every browser is different, so H4homedirect refers you to the information page of your browser or the user manual of your phone for the setting of your Cookie preferences.

If Cookies are completely switched off, it is possible that you cannot use all the functions of the site. If you use different computers at different locations, you have to make sure that every browser is set to your Cookie preferences.

You can always remove Cookies from the hard drive in your computer, phone or tablet. Consult the information page of your browser or the user manual of your phone or tablet to learn how to do this.

Amendments

The contents of this Privacy and Cookie Policy can be amended. The most current version can always be found on the H4homedirect site. H4homedirect advises that you regularly check this Privacy and Cookie Privacy, at least before you provide H4homedirect with personal data.

Contact & Questions

If you have any questions about this Privacy and Cookie Policy, do not hesitate to contact H4homedirect.

H4HOME Furniture LTD
85 Great Portland Street, First Floor, London, W1W 7LT
info@h4homedirect.co.uk

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